Refund policy
At MyPetPlace, we take customer satisfaction seriously and we always aim to resolve issues quickly and fairly.
We do not accept physical returns.
Refunds are not automatic and are only approved in specific cases.
Whenever possible, we will always offer a replacement first.
When a Replacement or Refund Can Be Approved
A replacement or refund may be approved only in the following situations:
Your item arrives damaged
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
- We will send a replacement (refund only if replacement is not possible)
You received the wrong item
- Contact us within 48 hours of delivery
- We will send the correct item (refund only if replacement is not possible)
Your order never arrives (confirmed lost)
- If tracking shows no delivery after the maximum estimated timeframe, we will investigate
- If confirmed lost, we will offer a replacement or refund if necessary
Important Notes
- Requests must include proof (photos or tracking screenshots where applicable)
- Refunds are reviewed case-by-case and are not guaranteed
- Orders marked as delivered by the carrier are not eligible for refund
Non-Refundable Situations
Refunds are not issued for:
- Change of mind / no longer wanting the item
- The product not meeting personal expectations
- Incorrect shipping address provided at checkout
- Normal shipping delays outside our control (unless confirmed lost)
- Damage caused by misuse or improper handling
Refund Processing (If Approved)
If a refund is approved, it will be issued to the original payment method.
Refunds typically take 3–10 business days, depending on your bank/payment provider.
To help us resolve your request faster, please include your order number and any relevant photos.